Policies

Walk-ins are welcome, however, we cannot guarantee immediate service. We encourage you to call or book online to ensure you are able to receive services at a time at works with your schedule.

When booking a service you will be required to leave a credit card on file to reserve your appointment.  We require a 24-hour notice of cancellation or it will be considered a “no show”.  We take pride in the services and experience we offer our guests.

To ensure each guest is able to enjoy their full experience please arrive 10-15 minutes prior to your scheduled appointment time.  Late arrivals will be rescheduled after 10 minutes.  

1st TIME NO-SHOW: Your Credit Card on file will be charged for 50% of your booked service.  

2nd TIME NO-SHOW: Your Credit Card on file will be charged for 100% of your booked service. Further bookings will require prepayment of service.  

Please understand that when you forget or cancel an appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive services.  

As a courtesy, we will text or email to confirm your service 72 and 24 hours prior to your scheduled appointment. However, if we are unable to reach you, it is your responsibility to notify us in the event that you need to cancel or reschedule prior to 24 hours before the service.  

Cash and all major credit cards are accepted for payment of services and products. Gratuities are welcomed in cash and can be added to your total services on a credit card. 

Your satisfaction is of the utmost importance to us. If for any reason a guest is dissatisfied, please reach out immediately to discuss how we can make it right. Adjustments can be made within 7 days of our original appointment. 

Haus of FIDI is not responsible for hair damage due to chemical and/or color procedures. Please consult with your stylist. 

Services performed are nonrefundable. 

Products purchased in-store are eligible for return within 30 days of purchase. 

To ensure the health and safety of our staff and guests, pets are not permitted to accompany you at Haus of FIDI. Certified service animals are welcome – please let us know ahead of time if your service animal will be joining you so that we can make the necessary arrangements to accommodate you both. 

We encourage you to use this time to pamper yourself and relax. If you plan to bring a plus one, please know that space is limited in treatment areas and they may not be able to accompany you for your service.

Would you like to relax without chit-chat during your appointment? Silent appointments are just like regular appointments, but we will only talk with you during consultation about your service.  

What you can expect during your silent appointment - You’ll receive the same amazing service without feeling the need to fill the silence. You will have a thorough consultation prior to starting, we will do periodic check-ins to keep you briefed on the process and ask for your input at the end to allow for adjustments and to confirm that you love your service.  

Why we offer them - We understand that not everyone wants to socialize during an appointment. Regardless of your reason, there is no need to explain or feel apologetic. We want you to feel comfortable and get the most out of the time you've carved out for yourself.  

How can you book a silent appointment? - When you book your services online, just leave us a note requesting a silent appointment. If you call, simply tell us you prefer a silent appointment. There is no charge for choosing a silent appointment. You can choose a silent appointment just once or request one every time - Your comfort is our priority. 

We recognize and respect your right to privacy. If for any reason you would like to book an appointment outside of our regular service hours, please reach out so that we can make a plan to best serve you.